Veterinary Secretary Training
Acquire essential Veterinary Secretary competencies: oversee appointments, prioritise urgent situations, liaise with veterinarians and team members, manage client interactions, and maintain precise medical documentation via clinic software, thereby improving operational efficiency, animal welfare, and customer contentment in a busy practice setting.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance front-desk abilities through targeted training on appointment varieties, efficient scheduling, and time management to cut down waiting periods and prevent overloads. Gain knowledge of straightforward booking guidelines, resolving conflicts, and organising rooms plus staff, alongside precise record-keeping, SOAP note incorporation, and file maintenance. Excel in clinic software usage, performance indicators, and assured telephone plus email interactions, ensuring seamless client experiences from initial contact through to concluding billing.
Elevify advantages
Develop skills
- Smart scheduling of appointments to avoid double-bookings and clinic overloads.
- Mastery of veterinary reception duties including calls, triage, and client check-ins.
- Precise upkeep of medical records with SOAP notes, billing, and follow-ups.
- Proficiency in practice software for scheduling, invoicing, and patient information.
- Data-driven scheduling using KPIs to optimise wait times and appointment types.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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