Hospital Services Agent Course
This course develops essential skills for hospital services agents to manage patient care coordination, improve operational efficiency, and enhance patient satisfaction through effective communication, digital tool usage, and quality improvement practices.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hospital Services Agent Course equips you with practical skills to coordinate patient services effectively, from admission to discharge. You will learn to manage bed flow, handle delays, utilise EHR tools, schedule transport, and assist patients with language or mobility challenges. Gain confidence in communication, resolve complaints professionally, and implement quality improvement techniques to enhance safety, efficiency, and the overall patient experience.
Elevify advantages
Develop skills
- Mastery in patient communication: provide clear, empathetic updates using simple language.
- Coordination of service pathways: streamline admissions, tests, and safe discharges.
- Operational prioritisation: triage tasks quickly and communicate clear priorities to the team.
- Use of digital hospital tools: operate EHR, dashboards, and trackers for real-time coordination.
- Quality and patient experience: apply KPIs and PDSA cycles to enhance daily operations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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