Patient Communication Skills Course
This course equips healthcare workers with vital skills for compassionate patient talks, especially tough news, emotional outbursts, and end-of-life discussions. Participants gain practical scripts, calming methods, family conference skills, and self-care practices to avoid exhaustion and boost teamwork in busy medical settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in managing challenging patient interactions through clear language, empathy, and de-escalation techniques. Master SPIKES for breaking bad news, rehearse real-life dialogues and family sessions, plan follow-ups, and adopt self-care routines to prevent burnout while enhancing team cooperation.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly calm patient emotions like anger or fear using empathy techniques.
- Facilitate family meetings to align goals, cover DNR orders, and record decisions.
- Safeguard your wellbeing and team through debriefs, spotting burnout, and support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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