Traveler Services and Customer Care Course
Gain expertise in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel problems, special requests, and urgent incidents, while communicating effectively, reassuring distressed guests, and safeguarding traveller satisfaction alongside business revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Course equips you with hands-on skills to manage disruptions, special requests, and emergencies confidently. You will learn to investigate viable solutions, address airline and hotel challenges, negotiate effectively, and record details precisely. Develop robust communication abilities, utilise practical templates, and provide prompt, dependable assistance to ensure seamless travel experiences.
Elevify advantages
Develop skills
- Airline disruption handling: rebook swiftly, reduce costs, safeguard traveller rights.
- Hotel issue resolution: resolve overbookings, arrange alternatives, restore guest confidence.
- Special request management: record requirements, verify with hotels, prepare reliable backups.
- Incident triage skills: evaluate urgency, assess risks, respond to time-critical situations.
- Professional customer communication: use empathetic scripts, clear emails, and prepared templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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