Tourism and Leisure Reception Officer Training
Gain expertise in front-desk operations for resorts and nature parks. Develop skills in welcoming guests, enforcing safety and child protocols, providing accessibility support, resolving complaints, and communicating clearly to ensure exceptional tourism and leisure experiences for all visitors.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course equips you to confidently welcome international families, handle efficient check-ins and check-outs, and manage resort services. Master safety protocols, child care rules, accessibility accommodations, clear signage, written guides, and complaint resolution using professional empathy and organisation for top-quality guest experiences.
Elevify advantages
Develop skills
- Resort operations mastery: run check-in, services, and schedules smoothly.
- Guest reception skills: welcome families, confirm bookings, explain services fast.
- Accessibility expertise: support special needs guests with safe, adapted stays.
- Safety and child care protocols: enforce rules, manage risks, protect kids.
- Complaint handling tactics: de-escalate issues and offer fair alternatives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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