Luxury Hotel Receptionist Training
Gain mastery in delivering exceptional 5-star front desk service at luxury hotels. The training focuses on VIP check-ins, effective upselling, overbooking resolutions, and superior guest interactions. Perfect for hospitality workers in travel and tourism who want to provide outstanding service and advance their careers in high-end accommodations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for top-tier hotel reception duties, covering smooth guest check-ins, VIP management, room assignments for early arrivals, and teamwork with housekeeping, concierge, and bell services. You'll gain expertise in resolving complaints, ethical upselling techniques, handling overbookings, and using practical scripts, emails, and templates to enhance guest loyalty and hotel earnings right away.
Elevify advantages
Develop skills
- Master luxury reception operations for seamless 5-star guest experiences from arrival to departure.
- Coordinate effectively with PMS systems, housekeeping, concierge, and bell staff for smooth operations.
- Develop upselling abilities to ethically promote upgrades, packages, and premium experiences.
- Excel in guest communications, managing VIPs, complaints, and correspondence confidently.
- Handle overbookings and disruptions with quick, composed strategies that keep guests satisfied.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

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