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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain essential front desk expertise through practical training on check-in, check-out procedures, managing reservations, handling upgrades and overbookings. Master effective guest interactions, resolving complaints, service recovery techniques, along with billing, payment processing, and corporate accounts. Enhance time management, multitasking abilities, professional behaviour, PMS system usage, shift handovers, and collaboration with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
  • Excel at front desk tasks like smooth check-ins, check-outs, and room assignments.
  • Develop precise hotel billing skills for payments, folios, refunds, and audits.
  • Learn effective service recovery to quickly resolve complaints, noise issues, and difficult guests.
  • Enhance professional communication for team coordination, incident logging, and shift management.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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