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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical standards for all guest interactions in hotels, covering professional greetings, body language, scripts, shift checklists, inter-department coordination, and recordkeeping from check-in to check-out. Master complaint handling, de-escalation strategies, and feedback methods to provide efficient, consistent, and exceptional service every time.

Elevify advantages

Develop skills

  • Front desk scripting for consistent greetings and farewells.
  • Guest-first mindset using hospitality principles daily.
  • Shift coordination with checklists for housekeeping and F&B.
  • Mastery of fast, accurate check-in and check-out protocols.
  • Complaint resolution through empathy, ownership, and logging.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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