Hotel Course
This course provides essential skills for hotel front office operations, focusing on guest services, coordination, and policy adherence to ensure smooth hotel functioning.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Operations Course equips you with hands-on front office skills to handle reservations, check-in, check-out, billing, and payments confidently. You'll learn straightforward scripts for welcoming guests, managing early check-ins, dealing with complaints, and addressing noise problems, all while keeping detailed records of interactions. Gain expertise in coordinating housekeeping, ensuring rooms are ready, performing service recovery, understanding key performance indicators, standard operating procedures, and daily shift tasks to provide seamless, effective, and dependable experiences for guests.
Elevify advantages
Develop skills
- Front desk operations: quickly master property management system for check-in, check-out, billing, and room status updates.
- Guest communication: employ professional scripts to welcome, verify details, and resolve issues with composure.
- Service recovery: implement rapid solutions, appropriate compensation, and monitor key performance indicators.
- Housekeeping coordination: synchronise room status, turn-down services, and maintenance documentation.
- Hotel policies and safety: manage wake-up calls, noise disturbances, privacy concerns, and essential security measures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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