Hotel and Catering Training
Elevate your hotel and catering operations through practical training in guest journey mapping, F&B management, service standards, KPI analysis, and team coaching. Tailored for tourism professionals aiming for improved ratings, efficient shifts, and loyal repeat customers in a competitive industry.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This programme equips you with hands-on skills to enhance service quality in hotels and catering. You will map guest journeys, interpret vital KPIs, identify complaint causes, create SOPs and checklists, establish SMART standards, manage shifts effectively, and apply real-world training, feedback, and improvement strategies to increase satisfaction, efficiency, and revenue confidently.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every touchpoint from arrival to departure.
- Hotel KPI analysis: interpret RevPAR, ADR, and feedback for rapid performance gains.
- Shift and staffing management: schedule rosters, brief teams, and handle peak demands.
- Service standards development: create effective SOPs, checklists, and SMART objectives.
- Training programme design: build concise, impactful hotel and F&B sessions that deliver results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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