Hospitality Receptionist Training
Develop core front desk competencies including bookings, visitor interactions, and issue resolution. Hospitality Receptionist Training creates assured, guest-oriented experts prepared for upscale city hotels and worldwide tourism opportunities. Explore professional protocols, swift reservation handling, smooth arrivals, conflict management, and loyalty-building notes for outstanding performance in fast-paced environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential front desk skills for high-volume urban hotels. You will master courteous greetings, attentive listening, calming upset visitors, and effective phone and email interactions. Gain hands-on experience in precise booking management, pricing and stock fundamentals, property management system check-ins, resolving complaints, and stay-end records to ensure seamless guest experiences and reliable top-tier service daily.
Elevify advantages
Develop skills
- Master guest interactions: manage phone calls, emails, and face-to-face queries effortlessly.
- Handle quick precise bookings: oversee pricing, rules, and system entries professionally.
- Execute smooth check-in processes: greet arrivals, check papers, and address delays.
- Recover from complaints effectively: calm situations, record details, and provide fitting remedies.
- Optimise guest records: capture likes and follow-up info to encourage return visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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