Luxury Hospitality Course
This course equips hospitality professionals with essential skills to deliver exceptional luxury service, focusing on personalization, guest journey management, and operational excellence to drive satisfaction and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Luxury Hospitality Course teaches you how to provide elegant, personalised service from before guests arrive until after they leave. You will learn practical methods for training staff, preparing VIP briefings, handling in-room details, customising food and beverage as well as spa services, mapping the guest journey, and integrating technology. You will master luxury service recovery, safeguard guest data, and apply clear standard operating procedures that boost satisfaction, reviews, and revenue swiftly.
Elevify advantages
Develop skills
- Design the luxury guest journey: map, refine, and enhance every interaction point.
- Craft personalised stays: customise rooms, food and beverage, spa, and activities using guest information.
- Master VIP arrivals and check-ins: coordinate smooth and unforgettable welcomes.
- Recover from service issues for luxury guests: address problems with empathy and focus on return on investment.
- Utilise guest data and technology in hospitality: apply property management systems, customer relationship management, and privacy guidelines to personalise services.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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