APMR Agent Training
APMR Agent Training enhances your expertise in providing safe assistance for passengers with reduced mobility, including emergency medical responses, effective communication strategies for diverse needs, proficient wheelchair and transfer techniques, guide dog management, and coordination with airport teams to uphold dignity, compliance, and smooth operations in all scenarios, preparing you for peak-time challenges and regulatory standards.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to help passengers with reduced mobility safely and effectively. You will master health checks and emergency procedures, communicating clearly with passengers who have limited English or are blind, proper wheelchair handling and transfers, managing guide dogs, accurate documentation, and working seamlessly with airlines, security, and medical staff to ensure respectful, regulation-compliant travel experiences.
Elevify advantages
Develop skills
- Emergency response for unwell passengers: respond swiftly, record details, and liaise with teams.
- Safe mobility and wheelchair support: execute secure transfers and boarding procedures confidently.
- Clear communication with low-vision and limited-English passengers: use calm, respectful approaches.
- Peak-period triage abilities: assess situations rapidly and prioritise PRM assistance.
- Compliance with PRM and service animal regulations: implement IATA, ICAO, and local guidelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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