Head Waiter Training
Elevate your role as head waiter in bars and restaurants with this comprehensive training. Gain expertise in crisis management, team leadership, guest recovery techniques, and operational flow strategies. Master handling high-pressure peaks, preserving exceptional guest experiences, and maintaining smooth operations every shift for lasting success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Head Waiter Training course delivers practical skills in leadership, crisis handling, and guest recovery. Participants learn to manage dining operations seamlessly, coordinate with kitchen and bar teams, address staff shortages, handle complaints effectively, and boost team morale. It provides ready scripts, checklists, and templates to enhance service efficiency, safeguard guest satisfaction, and ensure top performance consistently across shifts.
Elevify advantages
Develop skills
- Crisis management: address equipment breakdowns and service disruptions promptly.
- Team leadership: conduct briefings, mentor servers, and sustain high morale during stress.
- Dining room oversight: balance table sections, handle reservations, and maximise table turnover.
- Kitchen and bar coordination: control order pacing, manage hold-ups, and prioritise guest satisfaction.
- Guest recovery: swiftly resolve issues, offer compensations, and restore customer loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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