Head Waiter / Dining Room Manager Course
Gain expertise as a Head Waiter or Dining Room Manager. Delve into scripting guest journeys, managing allergies and incidents, coordinating teams, and using performance metrics to elevate service standards, speed up table turnover, and heighten guest satisfaction in bars and restaurants. This training covers operational analysis, peak-time strategies, leadership skills, and coaching techniques for consistent excellence in hospitality environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on strategies to assess dining operations, improve seating arrangements, and enhance service flow from guest welcome to goodbye. Master scripting the guest experience, handling allergies and incidents, managing busy periods, and effective team communication. Build strong leadership through defined roles, key performance indicators, and quick training sessions to ensure your staff provides swift, safe, and reliable service on every shift.
Elevify advantages
Develop skills
- Service assessment: review guest interactions, resolve delays, and increase table efficiency.
- Guest experience planning: create scripts for greetings, sales boosts, and goodbyes to grow income.
- Allergy and incident management: control hazards, record events, and safeguard the establishment.
- Team direction: instruct personnel, allocate areas, and handle high-demand service smoothly.
- Performance guidance: monitor targets, conduct practice runs, and rapidly improve service levels.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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