Telephony Training
Gain expertise in modern telephony through practical training in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, managing rollouts, and troubleshooting issues to provide reliable, high-quality voice services for organisations. It equips learners with essential skills for effective telephony solutions in professional settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on guide to contemporary VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. Additionally, you will develop end-user training programmes, manage seamless deployments, and utilise troubleshooting techniques to swiftly address common problems, ensuring dependable operation of calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop numbering plans including user groups, extensions, and PSTN porting processes.
- Create UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication strategies, pilot testing, go-live assistance, and user adoption.
- Troubleshoot efficiently by resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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