Telephony Training
Gain expertise in modern telephony through practical training in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, managing rollouts, and troubleshooting issues to provide reliable, high-quality voice services for organisations. It equips learners with essential skills for effective telephony solutions in professional settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on guide to contemporary VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. Additionally, you will develop end-user training programmes, manage seamless deployments, and utilise troubleshooting techniques to swiftly address common problems, ensuring dependable operation of calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop numbering plans including user groups, extensions, and PSTN porting processes.
- Create UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication strategies, pilot testing, go-live assistance, and user adoption.
- Troubleshoot efficiently by resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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