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Telephone Training

Telephone Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to manage telephone calls confidently, clearly, and quickly. You will master professional greetings, call control techniques, and active listening skills. Guide customers through simple internet and mobile issue resolutions. Develop effective call scripts, simplify billing and plan explanations, safeguard privacy, and handle tough discussions empathetically for efficient, compliant, customer-centred calls.

Elevify advantages

Develop skills

  • Proficient call control: organise telecom calls, place on hold, and transfer smoothly with assurance.
  • Rapid telecom troubleshooting: assist with modem, router, data, and plan verifications efficiently.
  • De-escalation expertise: soothe upset billing or cancellation calls swiftly.
  • Clear billing communication: simplify intricate charges into straightforward terms.
  • Compliance-focused verification: manage identity, consent, and privacy accurately.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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