General Telephony Course
Gain expertise in PSTN, VoIP, SIP protocols, dial plans, QoS optimisation, and E911 implementation via this comprehensive General Telephony Course. Learn to architect robust voice networks, strategise migrations from legacy to modern systems, safeguard SIP connections, and provide seamless, reliable telephony solutions tailored for today's telecom demands in Botswana and beyond.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on, brisk introduction to contemporary voice communication systems, spanning traditional PSTN and TDM PBXs through to VoIP, SIP, and RTP protocols. Participants will master designing dial plans, call routing, and numbering schemes, alongside planning system migrations, managing analogue equipment, and integrating IP or cloud-based PBXs. Key topics also include ensuring quality of service, bolstering security, building redundancy, configuring E911 services, and conducting practical tests to confidently roll out dependable, top-notch telephony setups.
Elevify advantages
Develop skills
- Design VoIP systems: select codecs, map call flows, and deploy IP PBX or cloud PBX solutions.
- Create dial plans: set up DIDs, IVR menus, hunt groups, and extension numbering.
- Optimise QoS and reliability: prioritise voice packets, ensure failover, and route E911 calls.
- Deploy SIP trunks and SBCs: secure links, standardise signalling, and verify PSTN integration.
- Strategise PSTN-to-VoIP transitions: configure hybrid networks, port numbers, and support legacy analogue gear.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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