ServiceNow Administration Course
This course provides practical training in ServiceNow administration, focusing on incident management setup, form customization, SLA configuration, automation, and reporting to improve operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for everyday practical use. You'll learn to create efficient forms, implement UI policies, and manage fields to ensure high data quality. Set up SLAs, escalations, and automated routing, then develop straightforward reports and dashboards that enhance visibility, accelerate resolutions, and enable informed decisions across your organisation.
Elevify advantages
Develop skills
- Design optimised Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
- Automate routing: build intelligent assignment rules using Flow Designer and Business Rules.
- Customise forms securely: add fields, UI Policies, and client logic following best practices.
- Build ServiceNow reports and dashboards: highlight KPIs and provide insights ready for managers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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