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OTRS training

OTRS training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

OTRS Training teaches designing queues, services, and SLAs to organise requests efficiently and meet deadlines, with defined ticket states and required fields. Build templates, integrate knowledge base, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to monitor performance, prevent SLA violations, and enhance support processes.

Elevify advantages

Develop skills

  • OTRS queue and SLA design: build clear, multi-level support structures fast.
  • Ticket lifecycle mastery: configure states, routing, and smart auto-assignment.
  • Knowledge base and templates: create searchable KBs and reusable ticket replies.
  • Reporting and dashboards: track SLA compliance, workloads, and service quality.
  • Assignment and escalation flows: set up secure, traceable handoffs in OTRS.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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