OTRS training
Master OTRS for high-performing service desk operations. Gain skills in ticket lifecycle design, queues, SLAs, knowledge base integration, automation, and dashboards to reduce resolution times, avoid SLA breaches, and provide scalable IT support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
OTRS Training teaches designing queues, services, and SLAs to organise requests efficiently and meet deadlines, with defined ticket states and required fields. Build templates, integrate knowledge base, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to monitor performance, prevent SLA violations, and enhance support processes.
Elevify advantages
Develop skills
- OTRS queue and SLA design: build clear, multi-level support structures fast.
- Ticket lifecycle mastery: configure states, routing, and smart auto-assignment.
- Knowledge base and templates: create searchable KBs and reusable ticket replies.
- Reporting and dashboards: track SLA compliance, workloads, and service quality.
- Assignment and escalation flows: set up secure, traceable handoffs in OTRS.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course