messaging training
Messaging Training equips technology professionals with skills to produce clear, assured emails and instant messages. It focuses on converting technical details for non-experts, communicating risks effectively, and applying practical templates and checklists to promote quicker, superior workplace decisions. Participants gain confidence in professional messaging across various scenarios.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to craft clear and confident emails and instant messages that elicit quick, precise replies. You will learn to summarise updates, highlight risks, and simplify complex information into straightforward language for stakeholders. It covers professional communication styles, handling conflicts, and inclusive phrasing, with hands-on templates, checklists, and tools for efficient status reports, incident updates, and urgent communications.
Elevify advantages
Develop skills
- Write clear status emails by quickly summarising known facts, uncertainties, and action steps.
- Convert complex technical concepts into simple language with executive-level impact summaries.
- Employ professional templates for emails and instant messages on incidents, access requests, and courteous reminders.
- Select appropriate communication channels and tones, such as formal emails versus brief, polite instant messages.
- Use concise, inclusive, and culturally sensitive language in all technology-related communications.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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