Management System Course
This course provides comprehensive training in IT service management, focusing on designing and managing efficient processes for incidents, changes, access control, and asset management to ensure reliability, security, and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Management System Course equips you with practical skills to design and manage efficient service processes. You will learn the basics of IT service management, CMDB and asset structures, handling incidents, and change workflows involving CAB and approvals. Gain expertise in IAM, access lifecycle, risk management, integrations, rollout planning, and governance to enhance reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle complete IT incidents using SLAs and effective triage.
- IAM & Access Control: create RBAC/ABAC systems, apply least privilege, and manage user lifecycles.
- Change Management: develop CAB workflows, approval processes, and secure release methods.
- CMDB & Assets: structure configuration items, integrate tools, and maintain reliable configuration data.
- Implementation Blueprint: organise rollout plans, integrations, and rapid risk mitigation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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