Machine Learning and Deep Learning Course
4.3/5
This course offers a practical introduction to machine learning and deep learning, focusing on AI applications for support ticket management. Participants will acquire skills in problem definition, data handling, text processing, model building, evaluation, and production deployment with emphasis on safety and ethics.

4.3 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Machine Learning and Deep Learning Course provides a quick, hands-on route to developing dependable AI for support tickets. You'll learn to define problems, create top-notch datasets, and process text using current embeddings. Gain expertise in classification and answer suggestion models, assessment measures, A/B testing, and refinement. Lastly, incorporate, track, and enhance systems with robust safety, privacy, and risk management.
Elevify advantages
Develop skills
- ML problem framing: turn messy support goals into clear ML tasks fast.
- Data pipelines: design, clean, label, and split real support ticket data.
- Text modeling: build robust classifiers with CNN, RNN, and Transformers.
- Answer generation: craft safe, tuned retrieval-plus-generation workflows.
- MLOps for support: deploy, monitor, and improve ticket AI in production.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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