IT troubleshooting training
This course equips participants with vital skills for everyday IT support challenges. Delve into resolving email delivery failures, accelerating sluggish Windows laptops, fixing disruptions in chat and cloud services, and reinstating access to shared drives. Employ proven, step-by-step processes relied upon by contemporary IT professionals to deliver swift, dependable solutions and prevent future occurrences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient IT troubleshooting through practical training. Learners will identify causes of missing emails, resolve mailbox and gateway faults, and implement core SPF, DKIM, DMARC protocols. Address laptop slowdowns with Windows tools, enhance speed, and execute secure fixes. Handle chat services, cloud applications, and shared storage challenges using systematic methods, effective dialogue, and proactive steps to minimise repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: swiftly track, examine, and correct undelivered messages.
- Optimise Windows laptops: leverage integrated diagnostics to eliminate performance lags rapidly.
- Stabilise cloud applications: identify and fix interruptions in messaging and video sessions promptly.
- Repair network drives: reinstate shared file availability, rights, and connections.
- Master methodical troubleshooting: utilise a structured, repeatable approach for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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