IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, audio-video issues, and user accounts. Master professional help desk practices, ticket management, SLAs, and clear communication to advance your career in IT support effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket handling, service levels, Windows management, Active Directory, network fixes for Wi-Fi and printers, plus strong communication and documentation for effective remote support.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity problems using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler issues, and driver problems.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and protect shared resources.
- Expert help desk communication: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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