IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, audio-video issues, and user accounts. Master professional help desk practices, ticket management, SLAs, and clear communication to advance your career in IT support effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket handling, service levels, Windows management, Active Directory, network fixes for Wi-Fi and printers, plus strong communication and documentation for effective remote support.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity problems using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler issues, and driver problems.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and protect shared resources.
- Expert help desk communication: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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