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IT Support Technician Course

IT Support Technician Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Technician Course equips you with hands-on skills to identify and resolve Windows performance problems, file sharing glitches, Wi-Fi and local network faults, and printer malfunctions using actual command-line tools and reliable verification methods. You'll also gain knowledge in remote problem-solving, precise record-keeping, effective incident prioritisation, and communication frameworks to tackle issues swiftly and provide dependable, uniform assistance.

Elevify advantages

Develop skills

  • Windows troubleshooting: quickly resolve file sharing, printers, and desktop slowdowns.
  • Network diagnostics: employ ping, tracert, and Wi-Fi tools to fix outages promptly.
  • Remote support: utilise RDP and command-line tools for secure, efficient help.
  • Incident triage: rank tickets based on impact, urgency, and SLA guidelines.
  • IT documentation: create clear tickets, runbooks, and post-incident summaries.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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