IT Help Desk Course
This course provides essential skills for IT help desk professionals to handle common technical issues, manage user support, and ensure efficient incident resolution in a modern IT environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Help Desk Course equips you with practical skills to manage incident triage, Windows 10/11 problems, VPN and file share issues, and Microsoft 365 support confidently. You will learn clear escalation procedures, effective prioritisation, structured questioning techniques, and robust ticket documentation. Additionally, you will gain expertise in onboarding processes, access provisioning, and professional communication with users to provide swift, dependable support in a contemporary setting.
Elevify advantages
Develop skills
- Incident triage mastery: prioritise tickets quickly with focus on impact and SLA compliance.
- Windows support skills: resolve Outlook, login, and performance issues efficiently.
- M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access problems.
- Secure onboarding workflows: provision devices, AD accounts, and app access correctly.
- VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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