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IT Help Desk Course

IT Help Desk Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Help Desk Course equips you with practical skills to manage incident triage, Windows 10/11 problems, VPN and file share issues, and Microsoft 365 support confidently. You will learn clear escalation procedures, effective prioritisation, structured questioning techniques, and robust ticket documentation. Additionally, you will gain expertise in onboarding processes, access provisioning, and professional communication with users to provide swift, dependable support in a contemporary setting.

Elevify advantages

Develop skills

  • Incident triage mastery: prioritise tickets quickly with focus on impact and SLA compliance.
  • Windows support skills: resolve Outlook, login, and performance issues efficiently.
  • M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access problems.
  • Secure onboarding workflows: provision devices, AD accounts, and app access correctly.
  • VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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