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Digital mediation training

Digital mediation training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to confidently guide users through online public services. You will learn to create smooth onboarding processes, supportive scripts, and clear communication for hesitant users. It covers accessibility, safety, privacy, and step-by-step workflows for health appointments and unemployment benefits, along with tools for evaluation and improvement.

Elevify advantages

Develop skills

  • Design digital onboarding for smooth user journeys.
  • Apply inclusive UX for low literacy, disabilities, and language barriers.
  • Coach on safety topics like passwords, 2FA, scams, and consent.
  • Map service workflows into simple guided steps.
  • Use data from usage, failures, and feedback to improve support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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