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Technical Support Course

Technical Support Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Technical Support Course equips you with practical skills to swiftly diagnose and fix problems in web-based CRM tools, Office 365, Outlook, Windows 10/11 devices, and connected printers. You'll master step-by-step troubleshooting, prioritising incidents, proper record-keeping, and effective user interaction to cut down on system outages, boost service standards, and manage tricky situations with assurance and reliability.

Elevify advantages

Develop skills

  • Diagnosing web and CRM issues: quickly resolve SSO, DNS, browser, and application errors.
  • Repairing Outlook and Office 365: sort out email, authentication, and profile problems fast.
  • Tuning Windows endpoints: investigate performance, network connectivity, and system logs.
  • Recovering networked printers: clear print queues, spooler errors, and IP address clashes.
  • Professional IT ticketing: record incidents, assign priorities, and communicate effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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