Technical Support Course
This course provides essential technical support skills for diagnosing and resolving issues in CRM tools, Office 365, Windows devices, and printers, while emphasizing efficient ticketing and user communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Course equips you with practical skills to swiftly diagnose and fix problems in web-based CRM tools, Office 365, Outlook, Windows 10/11 devices, and connected printers. You'll master step-by-step troubleshooting, prioritising incidents, proper record-keeping, and effective user interaction to cut down on system outages, boost service standards, and manage tricky situations with assurance and reliability.
Elevify advantages
Develop skills
- Diagnosing web and CRM issues: quickly resolve SSO, DNS, browser, and application errors.
- Repairing Outlook and Office 365: sort out email, authentication, and profile problems fast.
- Tuning Windows endpoints: investigate performance, network connectivity, and system logs.
- Recovering networked printers: clear print queues, spooler errors, and IP address clashes.
- Professional IT ticketing: record incidents, assign priorities, and communicate effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course