Conversational AI Course
This course equips you with practical skills to design, build, and optimize conversational AI assistants, focusing on real-world applications like IT helpdesks, ensuring security, compliance, and continuous improvement through data-driven methods.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Conversational AI Course teaches you how to scope and design an internal assistant, choose the right NLU platform, define intents and entities, and build effective dialogue flows for chat or voice. Learn to handle PII, log interactions responsibly, integrate with authentication and ticketing systems, and use metrics, error analysis, and A/B testing to continuously improve real-world performance.
Elevify advantages
Develop skills
- Design hybrid chat flows: smooth self-service, failure recovery, and handoff.
- Build secure IT helpdesk bots: intents, entities, and backend integrations.
- Optimize channel UX: tailor flows for voice, chat, latency, and compliance.
- Craft robust NLU: define intents, sample utterances, and slot strategies fast.
- Monitor and improve bots: log data, track KPIs, and run A/B tests.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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