Computer support course
Advance your IT support career through this practical Computer Support Fundamentals course. Develop strong troubleshooting methods for email, Outlook, networks, file permissions, and system performance, while enhancing communication for effective user assistance. Ideal for building confidence in real-world support scenarios with structured workflows and escalation techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to confidently manage user IT problems. Master effective communication, proper ticket logging, and guiding non-tech users step by step. Gain expertise in troubleshooting email, Outlook, Windows, macOS, file sharing, permissions, networking, VPN, and remote access to fix issues swiftly and escalate appropriately when needed.
Elevify advantages
Develop skills
- Proficient end-user communication: manage tickets with empathy, right tone, and clear instructions quickly.
- Rapid Outlook and email resolutions: fix Outbox problems, profiles, and synchronisation faults efficiently.
- Effective OS optimisation: accelerate Windows and macOS using secure, reliable diagnostic steps.
- Essential network support skills: handle Wi-Fi, VPN, DNS, and latency for remote workers.
- Methodical troubleshooting: apply logs, checklists, and timely escalation to resolve issues fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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