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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You'll develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripting, templates, and AI solutions to minimise manual tasks, boost security, reliability, and daily user happiness.

Elevify advantages

Develop skills

  • Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
  • Develop playbooks for password resets and VPN access for quick, traceable, error-free fixes.
  • Design automated ticket management flows covering smart intake, sorting, assignment, and completion.
  • Create reliable scripts and templates to eliminate repetitive tasks safely.
  • Monitor key IT support metrics with dashboards tracking service levels, first-contact resolution, volume, and user satisfaction.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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