digital mediator training
Digital Mediator Training prepares tech helpers to assist vulnerable users safely with online services. It focuses on clear scripts, data privacy, handling conflicts, and coaching methods that foster trust, independence, and secure digital habits. Participants gain skills for empathetic support, inclusive teaching, and efficient workflows tailored to diverse needs in public service settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches practical ways to help people use online public services confidently. You will learn simple scripts, calming techniques, and easy language for those with low literacy or from different backgrounds. It covers setting up safe help desks, safeguarding data, creating custom support plans, teaching key digital skills, and using basic tools to measure results and enhance support.
Elevify advantages
Develop skills
- Empathetic tech support: soothe worried users using ready scripts and calming strategies.
- Privacy-focused help desk: follow data protection rules, get consent, and use safe device methods.
- Clear digital coaching: guide users through forms, apps, and passwords in simple steps.
- Inclusive communication: use plain english to explain tech for low-literacy audiences.
- Ready-to-use support plans: assess needs, record sessions, and improve digital help routines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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