Support Training
Support Training delivers essential tools for social workers in trauma-informed online chat support, crisis de-escalation, ethical practices, privacy protection, rapid referrals, and self-care strategies—empowering you to craft clear, empathetic messages that ensure user safety and your own resilience in high-pressure scenarios.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies for managing sensitive online chats confidently. Master trauma-aware communication, crisis calming techniques, and concise compassionate responses within strict time and length constraints. Develop expertise in upholding ethical standards, safeguarding privacy, making effective referrals, and ensuring proper follow-up, all while prioritising your wellbeing via self-care practices, supervision, and continuous professional growth in an intensive, results-driven programme.
Elevify advantages
Develop skills
- Trauma-informed chat support: communicate clearly, empathetically, and safely.
- Online crisis de-escalation: soothe heightened emotions and recognise escalation points.
- Ethical online assistance: secure privacy, clarify boundaries, and record interactions.
- Swift referral expertise: connect users to crisis, housing, and mental health services.
- Helper resilience: combat secondary trauma using effective self-care methods.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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