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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies for managing sensitive online chats confidently. Master trauma-aware communication, crisis calming techniques, and concise compassionate responses within strict time and length constraints. Develop expertise in upholding ethical standards, safeguarding privacy, making effective referrals, and ensuring proper follow-up, all while prioritising your wellbeing via self-care practices, supervision, and continuous professional growth in an intensive, results-driven programme.

Elevify advantages

Develop skills

  • Trauma-informed chat support: communicate clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe heightened emotions and recognise escalation points.
  • Ethical online assistance: secure privacy, clarify boundaries, and record interactions.
  • Swift referral expertise: connect users to crisis, housing, and mental health services.
  • Helper resilience: combat secondary trauma using effective self-care methods.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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