Social Service Assistant Training
Gain essential skills for social service assistants in Botswana: master client intake and triage, scheduling, records management, confidentiality, documentation, and effective communication to assist social workers and serve clients accurately with empathy and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Social Service Assistant Training equips you with hands-on skills to handle demanding schedules, arrange appointments, and maintain precise client records. Master straightforward intake and triage methods, documentation guidelines, and data protection measures. Develop solid phone, email, and written communication skills to aid clients effectively while keeping your team organised, compliant, and quick to respond.
Elevify advantages
Develop skills
- Client intake and triage: collect vital info, gauge needs, and direct cases promptly.
- Records management: organise, protect, and review client files to meet standards.
- Scheduling support: handle diaries, waiting lists, and alerts for social workers.
- Confidentiality practices: safeguard client details in calls, files, and systems.
- Professional communication: craft clear, caring messages in English.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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