Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries through practical quality management techniques. Participants will learn to identify errors, establish SMART targets, monitor key performance indicators, assess risks, and develop straightforward processes to improve precision, uniformity, and customer satisfaction in Botswana library settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips learners with skills to evaluate cataloguing and user service issues in archives and libraries, create effective quality indicators, and establish SMART, measurable goals. It covers practical workflows for identifying errors, gathering feedback, monitoring services, developing action plans, managing risks, and maintaining long-term improvements using accessible tools, templates, and training methods tailored for library environments.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance indicators.
- Write SMART objectives for trackable library quality goals.
- Implement cataloging QA workflows to detect and correct errors.
- Improve user services with standardised scripts and feedback.
- Plan actions to manage risks and sustain quality improvements.
Suggested summary
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