Telephone Switchboard Training
Acquire essential telephone switchboard skills for secretarial positions: operate multi-line PBX setups, direct calls amid high pressure, apply polished scripts, manage confidential discussions, record events precisely, and provide steady, assured service consistently. This course builds competence in professional telephony for efficient office communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, soothing irate callers, directing intricate calls, and resolving issues professionally. Gain expertise in call recording, privacy protocols, voicemail setup, and call diversion to ensure precise, swift, and top-quality service in every exchange.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX operations with steady accuracy.
- De-escalation techniques: soothe frustrated callers and convey difficult messages politely.
- Efficient call direction: assess, rank, and forward executive calls without mistakes.
- Rapid error correction: resolve misplaced or lost calls quickly and document properly.
- Secure call processing: handle personnel, legal, and leadership calls with full discretion.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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