Switchboard Operator Training
This course equips learners with essential switchboard operation skills for secretariat positions, covering high-volume call management, queue prioritisation, professional scripting, urgent escalations, confidentiality protection, and performance tracking to ensure swift, accurate executive phone support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, documentation, and performance metrics for reliable service delivery.
Elevify advantages
Develop skills
- Professional call handling with expert greetings, tone control, and swift transfers.
- Priority routing using procedures to triage, escalate, or log messages rapidly.
- Effective multi-line operations managing queues, holds, and callbacks calmly.
- Proficiency in telephony systems like PBX, VoIP, IVR, and analytics tools.
- Ongoing performance enhancement via metrics such as ASA, AHT, and quality scores.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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