Receptionist & Concierge Course
This Receptionist and Concierge Training Course equips learners with vital skills in front-desk communication, visitor access control, secure package handling, and responses to suspicious items. It fosters professional protocols, calm composure under pressure, and precise record-keeping essential for any secretariat or front-office position, ensuring smooth operations and heightened security in dynamic environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical Receptionist and Concierge Training Course develops essential front-desk communication, visitor registration, and access control abilities, while emphasising safety and professional conduct. Participants learn effective greeting protocols, de-escalation techniques, multitasking methods, and time management principles. They gain expertise in handling packages, maintaining digital and paper logs, ensuring chain-of-custody, and responding to suspicious items to safeguard people, property, and information daily.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate tensions, and direct them efficiently.
- Control visitor access securely: check identifications, distribute badges, and adhere to protocols.
- Handle packages with chain-of-custody: record, store, and distribute items without compromise.
- Manage reception time effectively: prioritise duties, multitask wisely, and remain poised.
- Respond to incidents capably: identify risks, take safe actions, and log details accurately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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