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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Gain expertise in organising the desk efficiently, applying professional phone etiquette, managing visitors clearly, and using scripts for routine and challenging scenarios. Build strong security awareness, maintain confidentiality, and develop stress management techniques to handle peak times with poise and deliver consistent, professional service.

Elevify advantages

Develop skills

  • Design efficient front desk workflows for quick reception and switchboard operations.
  • Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
  • Manage visitors and lobby by registering guests, controlling waiting areas, and handling VIP access.
  • Master difficult interactions using proven scripts to calm upset callers and visitors.
  • Apply security and confidentiality protocols including access control, privacy rules, and logging.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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