Reception and Switchboard Hostess Training
This course equips you with essential reception and switchboard hostess skills for modern office roles. You will master professional phone etiquette, effective visitor management, security measures, and confidentiality practices. Learn practical scripts and tools to remain calm, organised, and efficient even during the busiest periods, ensuring a professional first impression daily.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Gain expertise in organising the desk efficiently, applying professional phone etiquette, managing visitors clearly, and using scripts for routine and challenging scenarios. Build strong security awareness, maintain confidentiality, and develop stress management techniques to handle peak times with poise and deliver consistent, professional service.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick reception and switchboard operations.
- Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
- Manage visitors and lobby by registering guests, controlling waiting areas, and handling VIP access.
- Master difficult interactions using proven scripts to calm upset callers and visitors.
- Apply security and confidentiality protocols including access control, privacy rules, and logging.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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