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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You'll learn to prioritise guests in peak times, deal with room upgrades, overbookings, and unique requests, while using effective communication scripts, explaining policies, and resolving disputes to ensure every guest's arrival, stay, and departure is seamless, professional, and efficiently managed.

Elevify advantages

Develop skills

  • Master rapid check-ins: optimise PMS processes and room allocations effortlessly.
  • Excel in front desk management: prioritise guests, handle multiple tasks, and manage busy periods.
  • Ensure secure transactions and verification: implement hotel policies for payments and ID checks.
  • Handle diverse guest situations: address walk-ins, upgrades, late departures, and family bookings.
  • Deploy conflict resolution strategies: calm tensions, provide fixes, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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