Public Reception Training
Gain mastery in public reception duties for government secretariat positions. Learn to process documents, direct visitors, manage queues, resolve conflicts, and communicate professionally via in-person, phone, and email channels. Uphold data confidentiality and remain composed under pressure to ensure smooth operations in high-volume environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to manage visitors effectively and professionally. You will learn to handle missing documents, direct transactions, organise queues, maintain confidentiality, and comply with legal requirements. Gain expertise in clear communication, conflict resolution, stress management, and practical templates for phone and email interactions to deliver efficient public service daily.
Elevify advantages
Develop skills
- Reception fundamentals: process IDs, handle missing documents, and manage follow-ups confidently.
- Visitor management: organise queues, signage, and directions in demanding office settings.
- Conflict handling: soothe upset visitors and resolve issues without escalation.
- Effective communication: apply clear scripts, tone management, and attentive listening.
- Integrated service delivery: provide reliable information across phone, email, and face-to-face interactions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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