Professional Receptionist Course
This course develops essential receptionist skills for professional front-desk operations, focusing on communication, organization, and customer service excellence.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Professional Receptionist Course equips you with practical tools to handle visitors, calls, and messages confidently. You'll learn clear phone and email etiquette, effective greeting procedures, and nonverbal communication skills. Master conflict resolution, service recovery, prioritisation, scheduling systems, and accurate record-keeping to provide efficient, organised, and professional front-desk service daily.
Elevify advantages
Develop skills
- Conflict resolution at the front desk: handle complaints calmly and rebuild trust quickly.
- Front desk time management: prioritise visitors, calls, and tasks in real time.
- Professional in-person etiquette: greet, direct, and de-escalate with confidence.
- Telephone and email mastery: use clear scripts, maintain a polished tone, and take accurate notes.
- Reception documentation skills: keep precise logs, use templates, and maintain follow-up records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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