Administrative Reception Agent Training
Administrative Reception Agent Training equips you with essential front desk skills for secretariat and corporate settings. Master professional communication, emergency response, visitor and phone management, and lobby upkeep to deliver reliable service daily. This practical course covers customer service scripts, safety protocols, technology tools, privacy measures, and performance KPIs for confident performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course builds confident front desk skills for administrative reception agents. Learners master customer service scripts, professional phone handling, visitor and delivery procedures, task prioritisation, safety communication, emergency support, lobby maintenance, technology tools, privacy protocols, and key performance indicators to provide consistent high-quality service.
Elevify advantages
Develop skills
- Professional scripts for handling VIPs, callers, and walk-ins with calm authority.
- Emergency response skills for guiding alarms, evacuations, and incident logs clearly.
- Reception procedures to manage visitors, deliveries, and calls using secure workflows.
- Tech-savvy front desk operations with booking tools, phone systems, and visitor software.
- Lobby operations to keep reception spotless, compliant, and ready for peak traffic.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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