Administrative and Reception Employee Training
Gain expertise in front desk operations through professional reception techniques, visitor and package management, telephone etiquette, and stress handling. Perfect for administrative personnel aiming to provide excellent service, maintain confidentiality, and manage all situations confidently with measurable improvements.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips administrative and reception staff with essential skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient documentation processes. Enhance opening routines, safeguard privacy, manage high-pressure scenarios calmly, and implement standards for reliable front desk service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally.
- Handle visitor and package intake: record, check, issue badges, and direct deliveries accurately.
- Excel in phone etiquette and routing: control queues, transfers, and use scripts smoothly.
- Communicate in person effectively: welcome, calm tensions, and secure visitor privacy assuredly.
- Manage reception stress: remain composed, prioritise duties, and boost performance indicators quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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