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Customer Service in the Sales Process Course

Customer Service in the Sales Process Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

You will learn how to align your sales approach with customer needs at every stage of the buying journey. The course covers active listening, questioning strategies, and communication techniques that build trust and move deals forward. You will develop skills to handle objections, resolve complaints, and present solutions that match confirmed customer priorities. Post-sale topics include client onboarding, retention, ethical upselling, and measuring customer satisfaction. You will also build a personal improvement plan grounded in real performance data.

Elevify advantages

Develop skills

  • Objection Handling: Reframe customer resistance into opportunities that advance the sale.
  • Need Discovery: Uncover stated and unstated customer needs through structured questioning.
  • Relationship Building: Apply trust-based techniques that convert buyers into long-term advocates.
  • Performance Measurement: Track service-linked KPIs to drive continuous sales improvement.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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