Customer Interaction Skills Course
Master empathy, active listening, and clear communication to run high-impact 30-minute sales calls. Learn to personalise CRM pitches for small-business owners, handle objections confidently, and build lasting trust-based relationships through effective client interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage customer conversations with confidence, empathy, and clarity. You will learn to interpret emotional signals, pose precise diagnostic questions, and organise efficient 30-minute calls. Master straightforward persuasive language suited for non-technical small-business owners, handle objections collaboratively, and enhance client meetings rapidly using reflection and role-play techniques.
Elevify advantages
Develop skills
- Persuasive ROI storytelling: explain value to small retailers in plain language.
- 30-minute call mastery: structure, listen actively, and guide to clear next steps.
- Empathic selling: read emotions, respond with care, and build fast trust.
- Practical objection handling: address price, time, and risk without discounting first.
- High-impact meeting prep: research, personalize scripts, and tailor CRM benefits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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