from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Care Course equips you with practical tools to handle daily shop routines, organise shifts, and cut down waiting times while maintaining a professional and welcoming atmosphere. You'll learn to deal with complaints, clarify policies, and manage tricky situations, then convert each visit into loyalty via clear communication, advisory support, effective follow-ups, and straightforward measures that show real gains in customer satisfaction.
Elevify advantages
Develop skills
- Mastery of the retail customer journey: enhance satisfaction and in-store sales conversions.
- Tactics for handling objections: resolve complaints quickly and safeguard the sale.
- Consultative selling techniques: identify needs, demonstrate value, and close deals ethically.
- CRM and queue management skills: reduce wait times and elevate follow-up effectiveness.
- Playbook for building loyalty: leverage feedback, KPIs, and follow-ups to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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