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Commercial Employee Training

Commercial Employee Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This programme equips commercial employees with practical skills to manage complaints, returns, and challenging customer interactions confidently. Participants learn effective de-escalation techniques, precise transaction and policy management, fraud detection, and streamlined checkout processes. It also covers robust communication, product recommendations, subtle selling methods, empathy building, stress control, and ongoing performance enhancement for superior customer satisfaction and outcomes.

Elevify advantages

Develop skills

  • Customer conflict resolution: resolve complaints swiftly using reliable scripts.
  • Retail sales consulting: recommend products based on customer needs and employ gentle selling to complete sales.
  • Checkout and queue management: accelerate service lines while upholding high-quality assistance.
  • Policy and payment processing: implement store guidelines securely for cash and card transactions.
  • Continuous improvement practices: leverage feedback to enhance empathy and persuasive abilities.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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