Commercial Employee Training
Elevate your retail performance through Commercial Employee Training Programme. Gain expertise in customer service, resolving complaints, optimising checkout processes, and applying soft selling strategies to secure more sales, foster customer loyalty, and navigate difficult scenarios with assurance and poise.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This programme equips commercial employees with practical skills to manage complaints, returns, and challenging customer interactions confidently. Participants learn effective de-escalation techniques, precise transaction and policy management, fraud detection, and streamlined checkout processes. It also covers robust communication, product recommendations, subtle selling methods, empathy building, stress control, and ongoing performance enhancement for superior customer satisfaction and outcomes.
Elevify advantages
Develop skills
- Customer conflict resolution: resolve complaints swiftly using reliable scripts.
- Retail sales consulting: recommend products based on customer needs and employ gentle selling to complete sales.
- Checkout and queue management: accelerate service lines while upholding high-quality assistance.
- Policy and payment processing: implement store guidelines securely for cash and card transactions.
- Continuous improvement practices: leverage feedback to enhance empathy and persuasive abilities.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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