Back Office Operations Course
This course equips you with essential skills to excel in back office operations for sales, focusing on streamlining order management, minimising errors, enhancing CRM data quality, and improving delivery timeliness. You will learn hands-on tools, standard operating procedures, and key performance indicators to manage high volumes of orders effectively, fostering a superior customer experience and operational efficiency in a Botswana business context.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient back office operations for managing office equipment orders through this practical course. Master order handling basics, inventory principles, and CRM data accuracy, while implementing automation tools, templates, and standard procedures to minimise errors and delays. Develop abilities in performance metrics, task prioritisation, clear communication, and risk management to process more orders precisely, update customers promptly, and ensure compliant, seamless fulfilment processes.
Elevify advantages
Develop skills
- Master order management: process complex B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, synchronise, and verify sales orders without errors.
- Implement simple automation: apply checklists, macros, and workflows to reduce administrative tasks.
- Drive operations with KPIs: monitor cycle times, fill rates, and error levels in sales back office.
- Optimise customer service: handle delays, returns, and service agreements to retain business.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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